Return & Refund Policy

At JMAX, we strive to ensure every component and server system meets the highest quality standards. However, we understand that returns may sometimes be necessary. This policy outlines the conditions and procedures for returns, exchanges, and refunds.

1. Return Window

• Defective Items (DOA): Must be reported within 7 days of delivery.
• Standard Returns: You may return eligible non-defective items within 30 days of delivery.
• Warranty Claims: After 30 days, please refer to our Warranty Policy for repair or replacement services.

2. Eligibility for Returns

2.1 Returnable Items

To be eligible for a return, the item must be:

• In the same condition as received (New items must be factory sealed).
• In the original packaging with all accessories, manuals, and cables included.
• Accompanied by a valid proof of purchase (Invoice or PO number).

2.2 Non-Returnable Items

The following items cannot be returned unless confirmed defective upon arrival:

• Custom Configured Servers (BTO): Systems built specifically to your specifications.
• Software Licenses: Once the key has been delivered or activated.
• Special Order Items: Products sourced specifically for you that are not normally stocked.
• Items showing signs of physical damage, misuse, or improper installation (e.g., bent CPU pins).

3. The RMA Process

1. Step 1: Request RMA
   Email support@jmaxserverchips.com with your Order ID, Serial Number(s), and reason for return.
2. Step 2: Receive Instructions
   Our team will review your request within 1 business day. If approved, you will receive an RMA Number and return shipping address (Shenzhen or Hong Kong warehouse).
3. Step 3: Ship the Item
   Pack the item securely (preferably in original anti-static packaging). Write the RMA number clearly on the shipping label. Do not write on the original manufacturer box.
4. Step 4: Inspection & Refund
   Upon receipt, our lab will inspect the item (usually 2-3 business days). Once approved, the refund or replacement will be processed.

4. Refund Policy

• Refund Method: Refunds will be issued to the original payment method (T/T or PayPal).
• Processing Time: Bank transfers may take 5-10 business days to appear in your account after we initiate the refund.
• Shipping Costs: Original shipping fees are non-refundable. For non-defective returns, the buyer is responsible for return shipping costs.

5. Restocking Fees

For B2B transactions, returns of non-defective items (e.g., “ordered by mistake” or “no longer needed”) are subject to a 20% restocking fee. This fee covers testing, repackaging, and administrative costs.

The restocking fee is waived if the return is due to a JMAX error (e.g., wrong item shipped).

6. Damaged in Transit

If your package arrives visibly damaged:

• Refuse delivery if possible, or sign for it as “DAMAGED”.
• Take photos of the box and the contents immediately.
• Contact us within 48 hours so we can file a claim with the carrier (DHL/FedEx).