Shipping & Delivery

JMAX partners with world-class logistics providers to ensure your server hardware arrives safely and on time, anywhere in the world.

1. Order Processing Time

We strive to ship in-stock items as quickly as possible:

• In-Stock Components: 1-2 business days for QC testing and packing.
• Custom Server Configs: 3-5 business days for assembly, burn-in testing, and verification.
• Backordered Items: Lead times will be communicated clearly on your quote (typically 7-14 days).

2. Shipping Methods & Estimated Transit

We offer flexible shipping options based on urgency and budget:

*Transit times are estimates provided by carriers and may vary due to customs clearance or force majeure events.

3. Customs, Duties & Taxes

International buyers are responsible for all import duties, taxes, and customs fees.

• Prices quoted by JMAX are exclusive of destination taxes (DDU/DAP terms).
• We can assist with customs documentation (commercial invoice, packing list) to facilitate smooth clearance.
• If you have a preferred freight forwarder or shipping account (e.g., FedEx Account Number), please let us know during checkout.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also view order status in your account dashboard.

5. Shipping Damage & Insurance

We use industry-standard anti-static packaging and heavy-duty boxes/pallets for servers to minimize damage risk.

• Inspection: Please inspect all packages immediately upon receipt. If the box looks visibly damaged, sign for it as “Damaged” or refuse delivery.
• Reporting: Any shipping damage or missing items must be reported to JMAX support within 48 hours of delivery with photographic evidence.
• Insurance: Shipping insurance is optional but highly recommended for high-value server orders.